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Customer Success Manager
We are looking for you!

WHAT YOU WILL DO

As a Customer Success Manager you will be responsible for helping out our customers to achieve their goals. Together with our engineers you will play a key role in customer satisfaction and success. You build and maintain long customer relationships. We are looking for a passionate professional with a track record in a Customer Success role. He or she knows what is needed for a customer to be successful and knows how to coach their team towards a successful outcome. Based on relevant data you will make proactive decisions and recommendations to increase customer success.

YOUR EXPERIENCE

  • Higher Vocational Education
  • Experience with cloud technologies of major providers like AWS, Azure and Google Cloud
  • You understand the DevOPS way of working
  • You have a commercial focus
  • Experienced in consulting services
  • Flexible in a fast-paced environment
  • You are an excellent communicator, presenter and facilitator

WHAT WE OFFER

  • Competitive salary
  • Company Car, Phone and Laptop
  • Possibility for 32/36 hours
  • 25 + 2 Holidays
  • Pension Plan
  • Training and certification possibilities with our training portal
  • Informal organization with endless possibilities
  • Work on the most interesting opportunities at our customers

A screening can be part of the process

OUR CULTURE

The Factory combines the energy of a startup with the benefits of a steady company. We innovate on both technical level as well as personal. Each day we challenge ourselves to be a little bit better. The Factory has an open culture in which anybody can have impact. We continuously learn together. We share our knowledge and experience and help each other as we go.

ABOUT THE FACTORY

The Factory helps enterprises and SMBs to integrate cloud computing into their IT and business strategies. Our experts provide services as consulting, cloud migrations, big data, managed services, DevOPS and cloud security over the three major public cloud providers AWS, Google Cloud and Azure Cloud. We design and implement modern serverless software solutions.

CONTACT

Want to know more? Contact our recruitment department: recruitment@thefactory.nl

© THE FACTORY | 2019